Informations importantes

Not allowed:

Large bags. The maximum size of backpacks or handbags is 30x20x10 cm
Prams inside the museum's buildings

Know in advance:

All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided at the booking to avoid issues at the entrance
The museum can change your visit time, so your pickup time may change accordingly. You will receive final confirmation via email 1–2 days before the tour. Due to the extremely high visitors’ volume and internal policies, Auschwitz-Birkenau reserves the right to cancel tours or guides at any time, even a few days or hours before the visit. If this happens, you will be informed and if possible, offered an alternative date or program
All visitors are required to pass through security checks before entering the museum grounds
The tour doesn't allow more than 30 people per booking
Please dress respectfully for the site and wear clothes that match the prevailing weather
If your hotel is situated in a limited traffic area, pickup is provided from the closest meeting point outside the restricted zone

Point de départ

Lieu de rendez-vous:

From November 24th, both pickup and meeting point options are available. If you select the meeting point, you’ll be asked at checkout to choose from three available locations. Otherwise, if you select the pickup option, you’ll be asked to provide your pickup details.

Besoin d'un coup de main ?

Avez-vous besoin d'aide pour faire une réservation ou juste envie de poser quelques questions ? Peu importe la raison, n'hésitez pas à nous contacter.

Heures d'ouverture: Heures d'ouverture : Notre équipe est disponible de 10h00 à 18h00 CET

Numéro de téléphone: +33 1 87 21 47 47