Información importante

Extra fees to be paid on-site:

Extra Preservation Tax (22 USD per adult/19 USD per child) to be paid on the day of the tour
Lockers are not included

Know in advance:

Pick-ups start at 6.00 am in Cancun and 7.00 am in Playa del Carmen. The local partner will communicate the pick-up time close to the service date
If your hotel is not on the list, the local partner will find you a nearby meeting point. You'll find their contact info on your voucher after booking
Guests staying at the Bahia Principe hotel complex will be picked up at Hacienda Doña Isabel, next to the sign Hacienda Doña Isabel
The route goes from Cancun to Merida. Please prepare for a journey of approximately 3 hours plus traffic plus the time to pick up more people at their hotel
The itinerary, the sites to visit and the duration of the tour (up to 14 hours) may vary depending on traffic conditions
The time to visit Valladolid is about 10 minutes
There is no vegan or vegetarian menu, but it's possible to choose just vegetables for the meal or bring your own food. There is no partial refund
The tour will start on time; late arrivals will not be eligible for refund or rescheduling
Please remain at your designated pickup point until the guide arrives. If you leave the pickup point and miss your transportation, no refund or rescheduling will be offered
Participants who miss the tour will need to make a new booking and payment to join another tour

Remember to bring:

Comfortable clothes and shoes, a swimsuit, towels, biodegradable sunscreen and insect-repellent
A jacket to wear on the air-conditioned bus
Extra water and snacks

Dónde

Lugar de encuentro:

Pick-ups are available in Cancun Downtown, in the Mayan Riviera, Akumal, Punta Maroma, Puerto Aventuras, and Puerto Morelos. If you are in an Airbnb accommodation, the local partner will provide your pickup at an authorized meeting point: Cancun - Hotel Bonampak; Playa del Carmen - Plaza Antigua / Plaza las Perlas / Coco Bongo; Tulum: Super Aki Store. Please be at the pickup point at least 15 minutes before the scheduled departure time.