Catamaran cruise to Isla Mujeres with beach club visit and brunch

The minibus that collected us was very poor , not very much room and some seats belts not working The food at lunch was cold and not great, the drinks included were very very poor , limited choice and very poor quality the rum punch was like very diluted orange juice. There were far too many people on the catamaran not enough seats to go around. We were delayed setting sail by 30 mins due some people arriving late at the boarding point. Overall very dissatisfied.

Coach terrible broken seats air con not working properly people blocking vents with socks as so cold. On arrival no Tui rep to be found. No instructions as to where to go. Check in shambolic, had no idea what was happening. Finally boarded then had to wait 45 minutes for another 8 non Tui people to turn up. No announcements given for reason for delay. Lunch not well organised and food generally cold and uninspiring. No space left for more issues.Won’t be using Tui excursions again. Disappointed.

The transfer time is too long as delayed by too many pickups. No water or snacks offered. No pitstops. The mini bus too small and mute drivers. The catamaran was lovely but lacked safety precautions. Incorrect and unsafe use of life jackets. The staff were good. The brunch quality and choice was under par and hardly could be described as a ‘beach club’. It was disappointing, ill conceived and we would seriously reconsider ever taking another TUI experience.

We got picked up at 710 and didn’t get back till 8pm. It was too long. After the island we should have sailed right back to Cancun. Very unorganised when you arrive and when your ready to come home.

Great trip. Staff were excellent and attentive, constantly asking around if you required anything, drinks topping up etc. Music playing onboard added a good vibe. Boat was modern, not crammed at all, had ample space to move around get seats. Snorkelling felt like a whistle stop. Barely 20 mins if that, which would probably be my only negative of the experience. Nice that they added a swim stop on the sandbar on the way back to Cancun. Isla Mujeres is a tourist trap. Beach club was decent.

It was expensive . The organisation before the tour was chaotic. We had to stand and wait for over an hour. A complete pathetic unacceptable organisation.